FAQ + Warranty

You can also pay for your order in our online store by purchase on account. For you, this means that you never have to enter your account details and only pay once you have received the goods. Our payment service provider MF Group manages the billing process. You will receive an email with the invoice from Powerpay (MF Group) within 1-3 days of placing your order. You should pay this within 14 days. Otherwise you will incur charges and the invoice will be sent to you by post for CHF 2.90.


Please note that, for data protection reasons, we do not have access to MF Group's payment transactions. Therefore, if you have any questions about your invoice, please contact MF Group exclusively.

MF Group

info@mfgroup.ch

With TWINT you can pay conveniently and securely with your smartphone on our website.

You can find further information at www.twint.ch .

PostFinance Card:
You can easily pay for the goods with your PostFinance Card .

PostFinance e-finance:
You can easily pay for the goods with your PostFinance e-finance account .

We accept Visa and Mastercard.

Payment by credit card is free of charge and is processed via a secure SSL connection. All you need to do is enter your card number, the cardholder, the card verification number (CVV) and the card's expiry date.

Your credit card account will be debited with the invoice amount when the invoice is issued.

You can also pay easily via your PayPal account.

Money transfers with PayPal are secure (SSL encrypted) and of course free of charge. PayPal is an online payment service provided by PayPal (Europe) S.à.r.l. & Cie. S.C.A. - a real-time payment solution for which you need a PayPal account where you can store your bank or credit card details so that you don't have to re-enter them every time you make a purchase.

You can find more information at www.paypal.com

Shipping is free from a minimum order value of CHF 50, shipping times are as follows:

Switzerland: 1-3 days (except non-stock products)
Germany: 4-9 days
Austria: 4-9 days
USA and UK: 5-9 days
all other countries: 5-18 days

Please note that we have a processing time of 1-3 days depending on the order volume, as each watch is assembled to customer specifications.

All products that we have in our Swiss warehouse are shipped directly from Switzerland.

All orders received by 13:00 will be shipped the same day

Priority: Shipping time: 1 day. In exceptional cases, the shipment may be delayed by one day. We ship with Post Priority. Standard: Shipping time: 2-4 days, shipped with Post Economy.

Please note that parcels are only delivered on working days. The above information refers to working days from Mon-Fri. In individual cases, delays may occur. Please be aware that the responsibility lies with the shipping company and is not within our scope of action once the parcel leaves our warehouse.

Unfortunately, it can always happen that something breaks during transportation. We will compensate you immediately and send you a new product. Please contact us if this is the case.

Tracking is not available for smaller products that are sent in a padded envelope. For all others, you will automatically receive an e-mail confirmation with the number.

Please report any damage to us immediately. We will replace the goods free of charge and send you a new product.

- within 30 days of receipt of the goods.
- Returns will be processed within 4-5 working days.
- The credit will be 100% of the purchase amount minus CHF 5 for a total purchase of up to CHF 90, from CHF 90 we charge CHF 15 for processing the return.
- If a purchase is canceled by credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs will be charged to the customer and are to be paid independently

Opened returns

- within 30 days of receipt of the goods as long as no signs of use are visible.
- Returns will be processed within 4-5 working days.
- The credit note will be issued for 100% of the purchase amount minus CHF 10 for a total purchase of up to CHF 90, from CHF 90 we charge CHF 20 for processing the return.
- If a purchase is canceled by credit card/PayPal, we unfortunately have to charge a 3% chargeback fee.
- Postage costs will be charged to the customer and must be paid by the customer

Due to the design of the watch, it is possible that the rim may come loose from the holder if the glass hits a surface with the glass facing downwards. Unfortunately, we cannot prevent this. If you use the watch on a daily basis, we would recommend a non-spin version. We will do our best, but would like to make it clear that we unfortunately have to exclude such damage from the warranty!

Shipping is free from a minimum order value of CHF 50, shipping times are as follows:

Switzerland: 1-3 days (except non-stock products)
Germany: 4-9 days
Austria: 4-9 days
USA and UK: 5-9 days
all other countries: 5-18 days

Please note that we have a processing time of 1-3 days depending on the order volume, as each watch is assembled to customer specifications.

All products that we have in our Swiss warehouse are shipped directly from Switzerland.

All orders received by 13:00 will be shipped the same day

Priority: Shipping time: 1 day. In exceptional cases, the shipment may be delayed by one day. We ship with Post Priority. Standard: Shipping time: 2-4 days, shipped with Post Economy.

Please note that parcels are only delivered on working days. The above information refers to working days from Mon-Fri. In individual cases, delays may occur. Please be aware that the responsibility lies with the shipping company and is not within our scope of action once the parcel leaves our warehouse.

Spin means that the rim can be rotated in the watch. In non-spin models, the rim is fixed and cannot be rotated.

We are constantly developing our watches so that they will soon all be available as Spin.

All 21CARS® watches come with a 2-year warranty.

You can optionally purchase an extension of the warranty. During the warranty period, a battery replacement is always free of charge!

All watches come with an adjustment tool so you can add and remove as many links as you need.

If you need additional links, please send us an email and we will add them to your order free of charge.

For children we recommend our adjustable leather straps.

The timepiece is installed on a gyroscope. The watch itself works just like a conventional watch, but when you move your wrist, the wheel inside rotates freely. This imitates the effect of a moving car.

Yes, our watches are 30M / 3ATM water resistant and built to the highest standards with hardened materials. You can easily wash your hands with the watch. However, we recommend taking the watch off for swimming and diving.

Our license plate holders have a DTC certificate and are therefore approved for use on public roads. If you have any questions, please contact us via the contact form.

All other products have either a valid CE certification. The CE marking guarantees that the marked products can be traded in the EU (or the EEA) without restriction and guarantees the consumer uniform protection in health, safety and environmental matters within this area.

more information under: CE marking



All chemical products have been tested in a Swiss laboratory and may be officially sold. If you would like to view the documents, please send us an e-mail

Yes, the license plate holders are not subject to registration and conform to the law. However, the customer is responsible for ensuring that his license plates are correctly positioned and mounted. To this end, the rules set out in the VTS (Ordinance on Technical Requirements for Road Vehicles) must be observed. The license plates should be mounted in such a way that they do not pose a risk of injury. This means no protruding edges of the plates on the bumper, otherwise the road traffic office may object.

Here to: "Ordinance on the technical requirements for road vehicles 741.41"



Here to: "Ordinance on the technical requirements for road vehicles 741.11"